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If you've followed the steps to connect your Mac to a Wi-Fi network, but the connection to your network or the Internet isn't reliable, the steps in this article might help.
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The corrupt or damaged installers will not allow the software to install properly and even if you somehow manage to bypass this issue, some other problems might be triggered while using the operating system itself. To delete the downloaded macOS Sierra installers in Mac OS X El Capitan: Open the Launchpad; Press-hold Install macOS Sierra.app. I have been trying for over an hour to download High Sierra to my mid-2009 MacBook Pro that is on El Capitan (10.11.6). There is enough space and I even ran CleanMyMac to, well, clean things up. Xfinity Streaming has not worked yet! I have had mine since Feb 20th and still can’t stream. From what I can tell you can download the streaming app on newer versions of my TV in the family room but mine is 7 years old but still a 55” LG Smart TV.
Check for Wi-Fi recommendations
When your Mac tries to connect to a Wi-Fi network, it checks for issues that affect its ability to create a fast, stable, and secure connection. If an issue is detected, the Wi-Fi status menu in the menu bar shows a new item: Wi-Fi Recommendations. Choose it to see recommended solutions.
Wi-Fi recommendations are available in macOS Sierra or later.
Analyze your wireless environment
Your Mac can use Wireless Diagnostics to perform additional analysis.
- Quit any apps that are open, and connect to your Wi-Fi network, if possible.
- Press and hold Option (Alt) ⌥ key, then choose Open Wireless Diagnostics from the Wi-Fi status menu .
- Enter your administrator name and password when prompted.
Wireless Diagnostics begins analyzing your wireless environment:
If the issue is intermittent, you can choose to monitor your Wi-Fi connection:
When you're ready to see recommendations, continue to the summary. Wireless Diagnostics asks for optional information about your base station or other router, so that it can include that in the report it saves to your Mac.
Click the info button next to each item in the summary to see details about that item. Wi-Fi best practices are tips that apply to most Wi-Fi networks.
Back up or make note of your network or router settings before changing them based on these recommendations—in case you need to use those settings again.
Monitor your Wi-Fi connection
Your Mac can monitor your Wi-Fi connection for intermittent issues, such as dropped connections. Follow the steps to analyze your wireless environment, but choose ”Monitor my Wi-Fi connection” when prompted.
During monitoring, a window shows that monitoring is in progress. Monitoring continues as long as this window is open and you're on the same Wi-Fi network, even when your Mac is asleep.
If Wireless Diagnostics finds an issue, it stops monitoring and shows a brief description of the issue. You can then resume monitoring or continue to the summary for details and recommendations.
Create a diagnostics report
Wireless Diagnostics automatically saves a diagnostics report before it displays its summary. You can create the same report at any time: press and hold the Option key, then choose Create Diagnostics Report from the Wi-Fi status menu . It can take your Mac several minutes to create the report.
- macOS Sierra and later saves the report to the /var/tmp folder of your startup drive, then opens that folder for you.
To open the folder manually, choose Go > Go to Folder from the Finder menu bar, then enter /var/tmp. - OS X El Capitan or earlier saves the report to your desktop.
The report is a compressed file with a name that begins “WirelessDiagnostics.” It contains many files that describe your wireless environment in detail. A network specialist can examine them for further analysis.
Use other diagnostics utilities
Wireless Diagnostics includes additional utilities for network specialists. Open them from the Window menu in the Wireless Diagnostics menu bar:
- Info gathers key details about your current network connections.
- Logs enables background logging for Wi-Fi and other system components. The result is saved to a .log file in the diagnostics report location on your Mac. Logging continues even when you quit the app or restart your Mac, so remember to disable logging when you're done.
- Scan finds Wi-Fi routers in your environment and gathers key details about them.
- Performance uses live graphs to show the performance of your Wi-Fi connection:
- Rate shows the transmit rate over time in megabits per second.
- Quality shows the signal-to-noise ratio over time. When the quality is too low, your device disconnects from the Wi-Fi router. Factors that affect quality include the distance between your device and the router, and objects such as walls that impede the signal from your router. Learn more.
- Signal shows both signal (RSSI) and noise measurements over time. You want RSSI to be high and noise to be low, so the bigger the gap between RSSI and noise, the better.
- Sniffer captures traffic on your Wi-Fi connection, which can be useful when diagnosing a reproducible issue. Select a channel and width, then click Start to begin capturing traffic on that channel. When you click Stop, a .wcap file is saved to the diagnostics report location on your Mac.
Learn more
Additional recommendations for best Wi-Fi performance:
- Keep your router up to date. For AirPort Time Capsule, AirPort Extreme, or AirPort Express Base Station, check for the latest firmware using AirPort Utility. For non-Apple routers, check the manufacturer's website.
- Set up your router using Apple's recommended settings, and make sure that all Wi–Fi routers on the same network use similar settings. If you're using a dual-band Wi-Fi router, make sure that both bands use the same network name.
- Learn about potential sources of Wi-Fi and Bluetooth interference.
Learn about other ways to connect to the Internet.
macOS Big Sur elevates the most advanced desktop operating system in the world to a new level of power and beauty. Experience Mac to the fullest with a refined new design. Enjoy the biggest Safari update ever. Discover new features for Maps and Messages. Get even more transparency around your privacy.
Chances are, your Mac can run macOS Big Sur
The following models are supported:
- MacBook (2015 or later)
- MacBook Air (2013 or later)
- MacBook Pro (Late 2013 or later)
- Mac mini (2014 or later)
- iMac (2014 or later)
- iMac Pro (2017 or later)
- Mac Pro (2013 or later)
To see which model you have, click the Apple icon in your menu bar and choose About This Mac.
Make sure you’re ready to upgrade.
Before you upgrade, we recommend that you back up your Mac. If your Mac is running OS X Mavericks 10.9 or later, you can upgrade directly to macOS Big Sur. You’ll need the following:
- OS X 10.9 or later
- 4GB of memory
- 35.5GB available storage on macOS Sierra or later*
- Some features require an Apple ID; terms apply.
- Some features require a compatible internet service provider; fees may apply.
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Upgrading is free and easy
Upgrading from macOS Catalina 10.15 or Mojave 10.14?
Go to Software Update in System Preferences to find macOS Big Sur. Click Upgrade Now and follow the onscreen instructions.
Upgrading from an older version of macOS?
If you’re running any release from macOS 10.13 to 10.9, you can upgrade to macOS Big Sur from the App Store. If you’re running Mountain Lion 10.8, you will need to upgrade to El Capitan 10.11 first.
If you don’t have broadband access, you can upgrade your Mac at any Apple Store.
- OS X 10.9 or later
- 4GB of memory
- 35.5GB available storage on macOS Sierra or later*
- Some features require an Apple ID; terms apply.
- Some features require a compatible internet service provider; fees may apply.
For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Big Sur:
- MacBook (2015 or later)
- MacBook Air (2013 or later)
- MacBook Pro (Late 2013 or later)
- Mac mini (2014 or later)
- iMac (2014 or later)
- iMac Pro (2017 or later)
- Mac Pro (2013 or later)
Siri
Requires a broadband internet connection and microphone (built-in or external).
Hey Siri
Supported by the following Mac models:
- MacBook Pro (2018 or later)
- MacBook Air (2018 or later)
- iMac Pro (2017 or later)
Dictation, Voice Control, and Voice Memos
Requires a microphone (built-in or external).
Spotlight Suggestions
Requires a broadband internet connection.
Gestures
Requires a Multi-Touch trackpad, Force Touch trackpad, Magic Trackpad, or Magic Mouse.
Force Touch gestures require a Force Touch trackpad.
VoiceOver gestures require a Multi-Touch trackpad, Force Touch trackpad, or Magic Trackpad.
Photo Booth
Requires a FaceTime or iSight camera (built-in or external) or USB video class (UVC) camera.
FaceTime
Audio calls require a microphone (built-in or external) and broadband internet connection.
Video calls require a built-in FaceTime camera, an iSight camera (built-in or external), or a USB video class (UVC) camera; and broadband internet connection.
Apple TV
High dynamic range (HDR) video playback is supported by the following Mac models:
- MacBook Pro (2018 or later)
- iMac Pro (2017 or later)
- Mac Pro (2019) with Pro Display XDR
Dolby Atmos soundtrack playback is supported by the following Mac models:
- MacBook Air (2018 or later)
- MacBook Pro (2018 or later)
Sidecar
Supported by the following Mac models:
- MacBook (2016 or later)
- MacBook Air (2018 or later)
- MacBook Pro (2016 or later)
- Mac mini (2018 or later)
- iMac (late 2015 or later)
- iMac Pro (2017 or later)
- Mac Pro (2019)
Supported by all iPad models with Apple Pencil support:
- 12.9-inch iPad Pro
- 11-inch iPad Pro
- 10.5-inch iPad Pro
- 9.7-inch iPad Pro
- iPad (6th generation or later)
- iPad mini (5th generation)
- iPad Air (3rd and 4th generation)
Continuity Camera
Requires an iPhone or iPad that supports iOS 12 or later.
Continuity Sketch and Continuity Markup
Requires an iPhone with iOS 13 or later or an iPad with iPadOS 13 or later.
Handoff
Requires an iPhone or iPad with a Lightning connector or with USB-C and iOS 8 or later.
Instant Hotspot
Requires an iPhone or iPad with cellular connectivity, a Lightning connector or USB-C, and iOS 8.1 or later. Requires Personal Hotspot service through your carrier.
Universal Clipboard
Requires an iPhone or iPad with a Lightning connector or with USB-C and iOS 10 or later.
Auto Unlock
Requires an Apple Watch with watchOS 3 or later or an iPhone 5 or later.
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Approve with Apple Watch
Requires an Apple Watch with watchOS 6 or later or an iPhone 6s or later with iOS 13 or later.
Apple Pay on the Web
Requires a MacBook Pro or MacBook Air with Touch ID, an iPhone 6 or later with iOS 10 or later, or an Apple Watch with watchOS 3 or later.
Phone Calling
Requires an iPhone with iOS 8 or later and an activated carrier plan.
SMS
Requires an iPhone with iOS 8.1 or later and an activated carrier plan.
Home
Requires an iPhone with iOS 12 or later and a configured Home app.
AirDrop
AirDrop to iOS and iPadOS devices requires an iPhone or iPad with a Lightning connector or with USB-C and iOS 7 or later.
AirPlay
AirPlay Mirroring requires an Apple TV (2nd generation or later).
AirPlay for web video requires an Apple TV (2nd generation or later).
Peer-to-peer AirPlay requires a Mac (2012 or later) and an Apple TV (3rd generation rev A, model A1469 or later) with Apple TV software 7.0 or later.
Time Machine
Requires an external storage device (sold separately).
Maps electric vehicle routing
Requires an iPhone with iOS 14 and a compatible electric vehicle.
Maps license plate restrictions
Requires an iPhone running iOS 14 or an iPad running iPadOS 14.
Boot Camp
Allows Boot Camp installations of Windows 10 on supported Mac models.
Exchange Support
Requires Microsoft Office 365, Exchange 2016, Exchange 2013, or Exchange Server 2010. Installing the latest Service Packs is recommended.
Windows Migration
Supports OS X 10.7 or later and Windows 7 or later.
App Store
Available only to persons age 13 or older in the U.S. and many other countries and regions.
Photos
The improved Retouch tool is supported on the following Mac models:
- MacBook Pro (15-inch and 16-inch models) introduced in 2016 or later
- iMac (Retina 5K models) introduced in 2014 or later
- iMac (Retina 4K models) introduced in 2017 or later
- iMac Pro (2017 or later)
- Mac Pro introduced in 2013 or later
- Apple Books
- Apple News
- App Store
- Automator
- Calculator
- Calendar
- Chess
- Contacts
- Dictionary
- DVD Player
- FaceTime
- Find My
- Font Book
- Home
- Image Capture
- Launchpad
- Maps
- Messages
- Mission Control
- Music
- Notes
- Photo Booth
- Photos
- Podcasts
- Preview
- QuickTime Player
- Reminders
- Safari
- Siri
- Stickies
- Stocks
- System Preferences
- TextEdit
- Time Machine
- TV
- Voice Memos
- Activity Monitor
- AirPort Utility
- Audio MIDI Setup
- Bluetooth File Exchange
- Boot Camp Assistant
- ColorSync Utility
- Console
- Digital Color Meter
- Disk Utility
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- Grapher
- Keychain Access
- Migration Assistant
- Screenshot
- Screen Time
- Script Editor
- Sidecar
- System Information
- Terminal
- VoiceOver Utility
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- Finnish
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- French (Canada)
- German
- Greek
- Hebrew
- Hindi
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